diff --git a/.github/ISSUE_TEMPLATE.md b/.github/ISSUE_TEMPLATE.md
new file mode 100644
index 00000000..4899c4f9
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE.md
@@ -0,0 +1,32 @@
+**Note: for support questions, please use the `cookiecutter-django` tag on stackoverflow**. This repository's issues are reserved for feature requests and bug reports. If you need quick professional paid support for your project, contact support@cookiecutter.io.
+
+* **I'm submitting a ... **
+  - [ ] bug report
+  - [ ] feature request
+  - [ ] support request => Please do not submit support request here, see note at the top of this template.
+
+
+* **Do you want to request a *feature* or report a *bug*?**
+
+
+
+* **What is the current behavior?**
+
+
+
+* **If the current behavior is a bug, please provide the steps to reproduce and if possible a minimal demo of the problem** 
+
+
+* **What is the expected behavior?**
+
+
+
+* **What is the motivation / use case for changing the behavior?**
+
+
+
+* **Please tell us about your environment:**
+
+
+
+* **Other information** (e.g. detailed explanation, stacktraces, related issues, suggestions how to fix, links for us to have context, eg. stackoverflow, gitter, etc)
diff --git a/README.rst b/README.rst
index d66715a5..6ae645fa 100644
--- a/README.rst
+++ b/README.rst
@@ -16,7 +16,9 @@ Powered by Cookiecutter_, Cookiecutter Django is a framework for jumpstarting pr
 
 * Documentation: https://cookiecutter-django.readthedocs.io/en/latest/
 * See Troubleshooting_ for common errors and obstacles
-* If you have problems with Cookiecutter Django, please open issues_ before sending emails to the maintainers. You will get a much, MUCH faster response.
+* If you have problems with Cookiecutter Django, please open issues_ don't send emails to the maintainers.
+* Need quick professional paid support? Contact `support@cookiecutter.io`_. This includes configuring your servers,
+fixing bugs, reviewing your code and everything in between.
 
 .. _cookiecutter: https://github.com/audreyr/cookiecutter
 
@@ -24,6 +26,7 @@ Powered by Cookiecutter_, Cookiecutter Django is a framework for jumpstarting pr
 
 .. _528: https://github.com/pydanny/cookiecutter-django/issues/528#issuecomment-212650373
 .. _issues: https://github.com/pydanny/cookiecutter-django/issues/new
+.. _support@cookiecutter.io: support@cookiecutter.io
 
 Features
 ---------